Zero risk. 100% support.
Care should be a comfort – not a decision made under pressure.
That's why we give you the opportunity to test our oil risk-free.
We are a new brand, but our quality has already been confirmed: 100% of our testers were satisfied with the effect.
However, if you feel differently, you have every right to return it. Even if the product has been opened and used.
✔️ How does it work?
You have 30 days from receiving your order to write to us if the product did not meet your expectations.
You can return one used oil per order (if you buy more, the rest are subject to the standard returns policy).
The product cannot be empty – we just want to know that you tested it and didn't use it all up.
The refund only applies to the first purchase of the product.
📩 How to return?
Log in to your customer account and select the product you wish to return.
Write to us at zana@zanacosmetics.com
Enter:
– order number
– bank account number
– reason for return (we want to learn and improve!)
Return the product at your own expense.
You will receive a full refund within 14 days – including shipping costs (if paid).
Your refund will be made via the same payment method you selected when purchasing.